Gamification, augmented reality, and the Metaverse lead training revolution
The future of safety training is changing fast, and leaders will need to keep up, especially if they want to connect with a younger workforce on a deeper level. Gamification, virtual reality, augmented reality, the metaverse, and artificial intelligence are fuelling a training revolution.
“Gamification is actually a lot of fun,” proclaims Jasmine Ramrup, senior safety specialist with Barrick Gold. She recalls a time when a member of senior management asked her if it was possible to control a scoop truck using a Playstation controller.
Ramrup walked safety leaders through this digital transformation taking place during the Safety Innovation Summit on Wednesday, which, fittingly, was a virtual event.
Ramrup describes gamification as a process that adds game-like elements to tasks, increasing participation and engagement. It has key elements, such as purpose, progress tracking, pressure, and play. Ramrup says gamification can create immersive experiences, simulate real-world scenarios, and provide valuable feedback to administrators for training decision-making.
A lot of gamification takes places in virtual reality (VR) and augmented reality (AR) settings. “With gamification, you can also create real-world experiences and simulations and scenarios so that it's in a safe and visual environment, which kind of adds that layer of practical learning in a training environment."
Ramrup says VR immerses learners in realistic environments, providing interactive and safe practice scenarios. "VR allows learners to make mistakes and gain practical experience without facing real-world hazards," she explains. On the other hand, AR overlays virtual objects onto the real environment, enabling learners to interact with information and visualize scenarios in their own surroundings.
Ramrup also sees huge potential for the Metaverse to revolutionize training environments, allowing global interactions and immersive experiences. While the Metaverse is still in its early stages, Ramrup urges everyone to keep an eye on its exciting possibilities.
There is also the increasing role of artificial intelligence in every sector of the economy, and that includes safety training. Ramrup emphasized the role of technology in enabling users to get the most out of software programs and training materials.
One such advancement is the utilization of AI-driven chatbots and virtual assistants, which serve as immediate guides and support systems for learners. According to Ramrup, "these virtual coaches are there to help anyone who has a question and can effectively guide them through various systems."
Another significant tool mentioned by Ramrup is the learner experience platform (LXP). This platform combines the benefits of a learning management system (LMS) with user-generated content and social learning.
"LXPs provide a micro-learning environment for employees, allowing them to discover and access the content they need while promoting self-directed learning and social development," says Ramrup. The LXP also recommends additional relevant materials, ensuring a comprehensive learning experience.
Ramrup also highlights the integration of digital adoption platforms (DAPs). DAPs enhance learning by providing interactive walkthroughs, step-by-step guides, smart tips, and task lists. Ramrup explains, "DAPs help learners understand the full potential of an application, maximizing their utilization of the system."
The integration of technology in safety training also addresses administrative challenges. Ramrup emphasized the use of automated content creation and adaptive testing through artificial intelligence, streamlining training development and assessment processes. Additionally, predictive analytics can provide insights into learner progression, flag potential areas for improvement, and facilitate proactive decision-making.
The future of safety training is here, and the rate of technological advancement is speeding up exponentially.
