Software designed to improve customer communication
Canadian electrical distributor Nedco & Rexel Atlantic announces the implementation of Prokeep, a customer engagement software, across all its branches. This initiative aims to streamline customer interactions, increase service efficiency, and enhance ordering processes.
With Prokeep, customers can now place orders, ask questions, and send photos directly to local branches via text. Sales teams can access a centralized inbox that integrates text, phone, email, and live chat, allowing for faster, more consistent service. Automated updates and CRM tools within Prokeep support order tracking and personalized customer outreach.
“Our collaboration with Nedco represents a shared commitment to progress,” says Prokeep CEO Jack Carrere, noting the goal of providing contractors with efficient procurement options.
