How device can help enforce no-smoking policies
Hyatt Place Miami Airport’s management struggled to identify unauthorized smoking and enforce the hotel’s no-smoking policies when guests complained of nearby smoking. The hotel’s General Manager, Craig Haas, tapped FreshAir Sensor as a solution to these challenges.
FreshAir’s immediate detection and smoking alerts have resulted in enhanced no-smoking enforcement processes, reduced smoking violations, and streamlined smoking fee collection. Achieving these improvements, Haas notes that FreshAir’s dedicated Client Experience team helped the hotel leverage the sensor technology to meet property’s smoking detection goals.
Using FreshAir hotel staff are able to pinpoint exactly where and when smoking takes place thanks to FreshAir’s 24x7 monitoring, immediate detection, and discreet alerts
FreshAir’s smoking reports and scientific proof of smoking have made charging smoking fees easy. Haas highlights, “The backup provided by FreshAir is able to settle any disputes.” Each smoking alert comes with a timestamped chart of the incident, documenting and proving when smoking occurs. These reports can be downloaded, printed, and shared with guests during check-out and with credit card companies to successfully win chargebacks in the event of fee disputes.
Haas emphasizes how FreshAir smoking sensor technology and support staff dramatically upgraded their smoking prevention and policy enforcement. Since implementation, the hotel has been able to successfully charge smoking fees, safeguard against smoking-related cleaning costs, and ultimately meet the hotel’s no-smoking goals.
