How TELUS is protecting workers and helping first responders
The devastating wildfires raging through Jasper National Park have significantly impacted the town of Jasper, destroying up to 50% of its structures and displacing thousands of residents and visitors. Among the critical infrastructures affected are telecommunications services provided by TELUS, a key player in maintaining communication during this emergency. As TELUS works tirelessly to restore services, the safety of its workers and first responders remains a paramount concern.
As of the latest reports, the south wildfire near Jasper has grown to 10,800 hectares, while another fire to the north spans 270 hectares. The fires have forced the evacuation of over 25,000 people, including residents, workers, and tourists. Significant structures like the Maligne Lodge and St. Mary & St. George Anglican Church have been reduced to ashes, highlighting the severe destruction caused by these wildfires.
Safety challenges for workers
TELUS workers face numerous safety challenges while attempting to restore services. Brandi Merker, TELUS senior communications manager, highlighted the immediate risks: "There are a number of safety challenges that wildfires like the ones in Jasper present, including reduced air quality caused by smoke and ash, which poses respiratory risks. The aftermath of a wildfire can leave behind unstable ground, fallen trees, and debris, which pose tripping and falling hazards.”
These hazards are not limited to TELUS employees. First responders and other essential workers also contend with poor air quality, unstable terrain, and displaced wildlife, making their tasks even more perilous.
Safety protocols and response
"TELUS has strict safety protocols in place to protect the safety of our team members," Merker explained. "During wildfires, we work closely with local authorities and emergency services to ensure safe access to our sites and conduct thorough inspections before any work begins to identify and mitigate potential hazards.”
Workers are equipped with Personal Protective Equipment (PPE), including respirators, to protect against the hazardous air quality. Additionally, TELUS has secured helicopters to refuel critical cell tower sites and brought in backup generators to ensure continuous wireless coverage for first responders.
Collaboration and support efforts
TELUS's efforts extend beyond their immediate workforce. The company collaborates with local emergency services, utility companies, and specialized contractors to provide connectivity to first responders and displaced residents. TELUS has also committed $100,000 to support rebuilding efforts in Jasper and has activated various support programs for affected customers.
"We have a longstanding history of being there for Albertans, particularly during times of need and remain committed to the safety and well-being of our employees, partners, and the communities we serve," Merker noted. These initiatives include offering free data top-ups for evacuated customers, waiving home service fees, and providing emotional support through a crisis hotline.
Lessons learned and future preparedness
The Jasper wildfires serve as a stark reminder of the importance of preparedness and adaptability in emergency situations. TELUS's experience underscores the need for a robust emergency response playbook that covers team member safety, crisis communications, and network resiliency. "While the playbook guides us, it’s always imperative to remain flexible and adaptable in fluid situations like this where conditions can change rapidly," Merker emphasized.
Clear and constant communication between all involved parties is essential to ensuring safety and efficiency during such crises. Organizations must also be proactive in preparing thorough response plans and continuously optimizing them to address the increasing frequency of wildfires and other natural disasters across Canada.
As the wildfires in Jasper continue to pose significant challenges, TELUS remains committed to the safety of its workers and the community. The company's proactive measures and robust safety protocols serve as a model for other organizations facing similar crises. "Organizations need to be proactive in preparing a thorough response plan, and they must also continually optimize this plan as wildfire activity becomes increasingly frequent across Canada," Merker advised.
The ongoing efforts of TELUS and other first responders demonstrate the resilience and dedication required to overcome such devastating natural events, ensuring that essential services and safety measures are maintained for all affected individuals.
